Privacy Policy

1. Who we are

This website is operated by Georgia Placsom ("we", "us", "our").

• Website: georgiaplacsom.co.uk
• Email: [email protected]
• Phone: +44 7834 676 309
• Business address: Available on request

2. Personal data we collect

2.1 Data you provide to us

When you contact us or submit an enquiry, we may collect:

• Your name
• Your email address
• Your phone number
• Details you include in your message (for example event date, location, and service requirements)

2.2 Data collected automatically

When you browse our website, we may collect certain information automatically, such as:

• IP address (and approximate location derived from it)
• Device and browser information
• Pages viewed and navigation paths
• Dates and times of visits
• Referring page (where you came from)
• General site interaction and usage statistics

3. How we use your personal data

We use your data to:

• Respond to enquiries and communicate with you about our services
• With your consent, use your data for marketing purposes (e.g. sending promotional offers)
• Manage bookings, quotes, and service delivery
• Improve our website and services
• Understand website traffic and performance
• Meet legal, regulatory, or tax obligations where required

4. Lawful bases for processing

Under UK GDPR, we rely on the following lawful bases (as applicable):

• Consent — for non-essential cookies, analytics, and similar technologies
• Contract — where processing is necessary to provide a service you request (for example, booking services)
• Legitimate interests — to run and improve our business and website, balanced against your rights
• Legal obligation — where we must comply with a legal requirement

5. Google Analytics and tracking

We may use Google Analytics to understand how visitors use our website. Google Analytics uses cookies and similar technologies to collect traffic and usage data — for example pages visited, time spent on pages, and device or browser information.

Google may process this information on our behalf to provide analytics reports. Where data is transferred and processed outside the UK, we take steps to ensure appropriate safeguards are in place.

6. Cookies

6.1 Types of cookies we use

• Essential cookies — required for basic website operation and security. These do not require consent.
• Analytics cookies — help us measure and improve website performance (e.g. Google Analytics). These require your consent.

6.2 Managing cookies

You can manage your cookie preferences via our cookie banner (where available) and your browser settings. You can also delete cookies at any time through your browser.

7. Who we share your data with

We do not sell your personal data. We may share data with trusted service providers only when necessary, such as:

• Website hosting and support providers
• Email or communication tools used to respond to enquiries
• Analytics providers (only where you have consented to analytics cookies)

These providers are only permitted to process data for specified purposes and must protect it appropriately.

8. How long we keep your data

We keep personal data only as long as needed for the purposes described in this policy — including to respond to enquiries, provide services, keep records, and comply with legal obligations.

Enquiry messages are typically retained for up to [insert period] unless you become a client, in which case related information may be kept longer for record-keeping and legal or tax reasons.

9. How we protect your data

We use reasonable technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction. No method of online transmission or storage is completely secure, but we work to protect your information.

10. Your rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data (in certain circumstances)
• Restrict or object to processing (in certain circumstances)
• Data portability (in certain circumstances)
• Withdraw consent at any time (where we rely on consent)
• Complain to the Information Commissioner's Office (ICO)

To exercise your rights, contact us at [email protected]. You can also complain to the UK regulator: Information Commissioner's Office (ICO) — search "ICO make a complaint".

11. Children

Our website is not intended for children and we do not knowingly collect personal data from children.

12. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect the latest version.

13. Contact

If you have questions about this Privacy Policy or how we handle your personal data, please contact us at [email protected].